FAQ
Frequently Asked Questions
- 01
Re:Thadi is our line of carefully restored furniture. Each piece is selected for its design and potential, then revived with care. These are not antiques. All upholstery is usually redone, carpentry fixes and strengthening are made as per need and polish is either touched up or redone.
We do not try to hide the age of the products and cover minor imperfections. These are essential parts of the personality of the piece.
- 02
No. Some are pre-owned, others maybe a discontinued design or a factory seconds.
- 03
We’re unable to offer returns, exchanges, or refunds for change of mind. We encourage you to take your time, explore the details, check the dimensions, and reach out with any questions before you order. We’re happy to help you feel confident in your choice.
- 04
Yes, this is music to our ears! We offer custom refurbishing for furniture you already own. Just send us a few images and some details about the piece to hellothadi@gmail.com and your ideas of what you want to do with it, and we’ll get back to you with next steps.
- 05
Through our website, large furniture pieces can currently be shipped only within Delhi NCR. We work with trusted local providers to ensure your piece arrives safely and smoothly, and once your order is ready, we’ll coordinate delivery directly with you.
We can also ship furniture to other locations. If you’d like us to arrange this, please write to us at hellothadi@gmail.com and we’ll be happy to organise shipping to your city.
Small décor pieces are available for pan-India delivery through our courier partners.
- 06
Most pieces just need regular dry dusting. You can occasionally wipe them with a slightly damp cloth. No harsh cleaners needed — just a little attention and time.
