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FAQ
Frequently Asked Questions
- 01ThadiMade is our line of original furniture designs, crafted in solid wood (unless specified otherwise). Each piece is made to order with careful attention to comfort, structure, and lasting quality. From our collection of six chairs designed for different ways of sitting, to functional pieces like our floor tables, ThadiMade furniture is built to feel intuitive and grounded in your space.
- 02Re:Thadi is our line of carefully restored furniture. Each piece is selected for its design and potential, then revived with care. These are not antiques. All upholstery is usually redone, carpentry fixes and strengthening are made as per need, and polish is mostly touched up and in some exceptional cases redone. We do not try to hide the age of the products and cover minor imperfections. These are essential parts of the personality of the piece.
- 03Thadi Spaces is our interior design service, where we design homes that feel intuitive, grounded, and personal. If you're interested in working with us on your space, write to us at hellothadi@gmail.com and we'll share more about our process.
- 04ThadiMade pieces are original designs we create from scratch, made to order in solid wood. Re:Thadi pieces are pre-loved furniture that we restore and reimagine. ThadiMade takes about 4 weeks to craft, while Re:Thadi ships within a week since the piece already exists.
- 05We ship across India through reliable logistics partners such as Delhivery, Safeexpress, and others. Shipping charges are calculated at checkout. Every product is packed securely in protective packaging, and you'll receive tracking details when your order ships.
- 06ThadiMade: Crafted to order and ships within 4 weeks. Once dispatched, delivery takes 7-10 days within India. Re:Thadi: Ships within 1 week of your order. Once dispatched, delivery takes 7-10 days within India. If your piece requires customization, we'll share the timeline with you.
- 07Yes! For upholstered pieces like Noor, Sthir, Mayam, and Aaraam, you can choose from fabric and finish options. Please write to us at hellothadi@gmail.com with your preferences, and we'll share available options and any timeline adjustments.
- 08ThadiMade: Returns accepted only for manufacturing defects (structural issues, faulty joinery, incorrect components). Report within 24 hours of delivery with photos/videos. Re:Thadi: Returns accepted only if the item arrives broken or damaged in transit. Report within 24 hours of delivery with photos/videos. All returns must be unused and in original packaging. Change of mind returns are not accepted. Please review dimensions, materials, and details carefully before ordering.
- 09No. Some are pre-owned, others maybe a discontinued design or a factory seconds.
- 10Yes, this is music to our ears! We offer custom refurbishing for furniture you already own. Just send us a few images and some details about the piece to hellothadi@gmail.com and your ideas of what you want to do with it, and we’ll get back to you with next steps.
- 11Most pieces just need regular dry dusting. You can occasionally wipe them with a slightly damp cloth. No harsh cleaners needed — just a little attention and time.
- 12If you have any questions about your order, delivery, or our products, feel free to write to us at hellothadi@gmail.com or reach out on WhatsApp at +91 9211631652. We're here to help at every step.
- 131.Check packaging before accepting If the box looks crushed, torn, or tampered with — photograph it before you sign or open it. Don't skip this step. 2. Open and verify immediately Check that all items match your order. If something is missing or damaged, keep the packaging — it's needed for any claim. 3. Report within 24–48 hours Write to us at hellothadi@gmail.com or WhatsApp 9211631652. After this window, we may not be able to raise a claim on your behalf.
- 14Photograph the outer packaging and damaged product immediately. Don't discard anything. Email us at [support email] with your order ID and photos within 24–48 hours of delivery.
- 15Keep the packaging intact and report to us within 24–48 hours. Include your order ID, a photo of what was received, and a description of what's missing.
- 16Our shipping is insured, but claims have a strict escalation window. If we miss it, we can't recover the cost — and neither can you. Reporting fast protects both sides.
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